Privacy Policy

At Clava we take the privacy of your personal information seriously. In this privacy statement we aim to make these details as clear as possible for you to understand.

This statement (along with our Terms of Use) explains how any personal data we collect from you, or that you provide to us, will be used. We encourage you to read this page carefully. It will help you to make informed decisions about sharing your personal information with us. This Statement was last updated on: 18th March 2024.

By accessing our website and using our service you consent to the terms of this statement and agree to be bound by it and our Terms of Use.

What information do we collect about you?

To use our service you may need to provide us with information about yourself and/or your business. This information can include personal information such as your name, email address, telephone number, and address and date of birth.

Clava may collect personal information directly from you when you:

• Register to use the service,
• Are in the process of using the service,
• Contact the Clava support team, and
• Visit our Website.

You can always choose not to provide your personal information to Clava, but it may mean that we are unable to provide you with a service.

What information do we collect from you about others?

When using our service, Clava may collect information from you about someone else. If you provide Clava with personal information about someone else, you must ensure that you are authorised to disclose that information to Clava so that we can use it to provide you with the intended service without being required to seek permission from any other third party.

This means that you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this statement, including:

• The fact that their personal information is being collected
• The purposes for which that information is being collected
• The intended recipients of that information
• The individual’s right to obtain access to that information
• Clava’s identity, and
• How to contact Clava.

When requested to by us, you must also assist Clava with any requests made by the individual to access or update the personal information you have collected from them and entered into the service.

How do we use the information we collect?

Clava collects personal information about you and others so that we can provide you with the service, and any related services you may request. In doing so, Clava may use the personal information we have collected from you for purposes related to the services including to:

• Verify your identity,
• Administer the service,
• Notify you about updates and/or changes to the service,
• Carry out marketing or training relating to the service,
• Assist with the resolution of technical support issues or other issues relating to the service,
• Comply with laws and regulations in applicable jurisdictions, and
• Communicate with you via email, telephone and in-service chat.

By using the service, you consent to your personal information being collected, held and used in this way and for any other use you authorise. Clava will only use your personal information for the purposes described here, or for other purposes only with your express permission.

It is your responsibility to keep your password to the service safe. You should notify us as soon as possible if you become aware of any misuse of your password, and immediately change your password within the service or via the “Reset your password” feature.

Our use of non-personal information

Clava may access and aggregate non-personally identifiable data that has been collected from you. This data in no way identifies you or any other individual.

Clava may use this aggregated non-personally identifiable data to:

• Assist us in better understanding how our customers are using the service,
• Provide our customers with further information regarding the uses and benefits of the service,
• Enhance small business productivity, including creating useful insights benchmarking your business’ performance against the aggregated data, and
• Otherwise to improve the Service.
  
  

Where does Clava hold your data?

All data, including personal and non-personal information, that is entered into the Clava service by you is transferred to Clava’s servers as a function of transmission across the Internet. By using the service, you consent to your personal information being transferred to our servers.

Our primary servers are located in the EU with hosting partner Amazon Web Services, and your personal information will be routed through, and stored on, these servers as part of the service. If the location of our servers changes in the future, we will update this statement. Therefore you should review this statement regularly to keep informed of any updates.

If you do not want your personal information to be transferred to a server located in the EU, you should not provide Clava with your personal information or use the service.

Is my information transferred anywhere else?

In order to provide the service, Clava uses a number of service provides that may store your information. These are detailed below:

Intercom

Clava uses Intercom to facilitate chat based support on the Clava website and within the service. It is also used to provide user tutorials, guides, and send emails or in-app messages about system changes or improvements. Your email address and name will be transferred to Intercom upon signup to the service where they will be stored on servers located in the USA. The transfer is certified under the EU-U.S. and the Swiss-U.S. Privacy Shield Framework.

You can read more information about Intercom data processing and data protection at:
https://www.intercom.com/legal/data-processing-agreement

Stripe

Clava uses Stripe to process payments. These include payments you make as a subscriber to access the service, and payments made by clients using Clava Payments. Your name, email address and payment card details will be transferred to Stripe upon subscribing to a Clava paid plan, purchasing SMS credits, or paying a Clava professional via the service. These details will then be transferred to servers located in the USA. The transfer is certified under the EU-U.S. and the Swiss-U.S. Privacy Shield Framework.

You can read more information about Stripe’s data processing and data protection at:
https://stripe.com/gb/privacy

Payment card details

Should you choose to pay for our service by credit or debit card, your card details are are stored within the service and can only be accessed by Clava staff to make payments for goods or services on your behalf with the Clava platform. Your payment card details are encrypted and securely stored by Stripe Payments Europe, Ltd. to enable the service to automatically bill your payment card on a recurring basis. You should review Stripe’s Privacy Policy to ensure you are happy with it.

This policy may be updated

Clava reserves the right to change this statement at any time, and any amendment is effective upon posting to this website. You should check this page occasionally to ensure you are happy with any changes.

When appropriate, we will make every effort to communicate any significant changes to this statement to you via email or through notification within the service. Your continued use of the service will be deemed acceptance of any amended statement.

Contacting Clava

Any questions, comments and requests you may have regarding this statement are welcomed and should be addressed to support@Clava.co.uk. Alternatively, you can send us an instant message using the bubble at the bottom of this page.